Refund Policy

Effective Date: January 13, 2025

At Echadi Financial Cooperative, we strive to provide high-quality services to all our members. However, if you are not satisfied with any product or service, please review our refund policy:

1. Eligibility for Refund

Refunds may be provided under the following conditions:

• Incorrect transactions or charges made through the cooperative’s financial services.
• Errors in account processing that were caused by our system.

2. Refund Requests

To request a refund, you must:

• Contact our support team within 30 days of the transaction date.
• Provide details regarding the transaction, including the date, amount, and reason for the refund request.

3. Processing Refunds

Once your refund request is received, we will investigate and determine whether a refund is applicable. Refunds will be issued in Echadi Dollars (ECD) to your cooperative account.

4. Non-Refundable Fees

Certain fees and charges may be non-refundable, including:

• Administrative fees
• Transaction fees for completed transactions

5. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any updates will be posted on this page with an updated "Effective Date."